How we collect, use, and protect your information
Nurenta Global Concept Ltd built the Nurenta app as a Commercial app. This SERVICE is provided by Nurenta Global Concept Ltd and is intended for use as is.
This page is used to inform visitors regarding our policies regarding the collection, use, and disclosure of Personal Information if anyone decides to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Nurenta unless otherwise defined in this Privacy Policy.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, which we will contact you through our communication channels via support@nurenta.ng and +2347062242007. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third-party services that may collect information used to identify you.
Link to the privacy policy of third-party service providers used by the app:
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
This Service does not use these "cookies" explicitly. However, the app may use third-party code and libraries that use "cookies" to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Your biometric data is handled with the highest level of security and privacy. Read below to understand how we process your facial images.
During this process, we collect facial images (photos/selfies) directly from your device's camera. These images are used solely for real-time identity verification. We do not collect, generate, or store any mathematical representations (such as faceprints, embeddings, templates, or other derived biometric data) beyond what is transiently processed during the verification.
The facial images are used exclusively for:
This data is NOT used for any other purpose, including:
We do not share your facial images or any related biometric information with any third parties. The images are processed and handled solely by our secure systems under our direct control. No third-party services, SDKs, processors, or vendors access this data.
Facial images are processed securely with industry-standard encryption in transit (TLS/HTTPS) and at rest. Access is strictly limited to authorized personnel solely for the purpose of completing the verification.
Participation in KYC verification is voluntary and optional. You provide explicit consent by proceeding with the face capture step. You may withdraw consent at any time by contacting support (though this may prevent Tier 2 upgrade). For questions about your data or to request deletion (subject to legal obligations), contact us at support@nurenta.ng.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
While we implement industry-standard security measures, no digital transmission or storage method is 100% secure. We continuously work to improve our security practices to protect your information.
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
Our services are not intended for children under 13 years of age.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@nurenta.ng.
This policy is effective as of November 10, 2025.
Our support team is here to help answer any questions you may have about how we handle your data.