Everything you need to know about using Nurenta
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Nurenta is an innovative Digital Value Services Platform that enables Nigerians to conveniently convert airtime to instant cash, buy mobile data, purchase airtime, pay utility bills, and earn additional income through its Agent and Super Agent reseller programs. Businesses can also integrate Nurenta's enterprise APIs to offer digital services directly to their customers.
Nurenta operates 24 hours a day, 7 days a week. In rare cases of scheduled maintenance or unexpected service interruptions, users will be notified through our official communication channels.
Yes. Nurenta Global Concept Ltd is a duly registered Nigerian company (RC1230435) and an NCC-certified organization (CL/S&I/040/15) trusted by hundreds of thousands of Nigerians. We are committed to delivering secure, transparent, and reliable digital services.
Yes. Nurenta is available on the Google Play Store (Android) and the Apple App Store (iPhone/iOS). You can also register and access our services via our website.
Absolutely. Your account is protected with:
Your security is one of our highest priorities.
Instant Airtime to Cash is Nurenta's fully automated conversion service, with no need to transfer the airtime yourself. The system automatically deducts the airtime from your SIM after OTP authorization, and your wallet is credited almost immediately — allowing you to withdraw your funds within seconds.
Manual Airtime to Cash requires you to manually transfer the airtime by dialing *321# on your SIM. A number is generated for you in our app to send your airtime to. After sending your airtime to the generated number, go back to the app to submit your airtime to cash request. Our operators confirm your airtime and then approve your request for your wallet to be credited. Successful transactions are usually completed within 5–30 minutes.
We support all major Nigerian networks:
If a network is temporarily unavailable, it is usually due to network downtime. Please try again later.
No. We only accept airtime transferred directly from your mobile line.
No. Virtual Top-Up (VTU) airtime cannot be converted to cash.
No. Only transferable airtime can be converted. Bonus airtime and mobile data are not eligible.
If you have changed your transfer PIN and forgotten it, kindly contact your network provider to reset it.
Our conversion rates are dynamic and may change depending on market conditions and network providers. However, Nurenta remains committed to offering some of the most competitive rates available.
Yes. There is no restriction on the number of transactions you can perform. Our platform operates 24/7.
No. Transferred airtime cannot be reversed. However, every successful airtime transfer received by Nurenta will be processed according to our terms, provided valid proof of transfer is available.
Your airtime is delivered instantly.
Data delivery is automated and instant.
Yes. You can conveniently pay for:
Funds are usually sent immediately.
Withdrawals are processed automatically. If your account has not been credited, it is usually due to a temporary bank network delay. If the delay persists, kindly contact our Customer Support for immediate assistance.
A flat fee of ₦30 applies to every wallet withdrawal.
If your wallet has not been credited after a successful transaction, kindly contact our Customer Support and provide:
Our support team operates 24/7 and will resolve the issue promptly.
You can migrate to an Agent Account for a one-time fee of ₦5,000. Benefits include:
Upgrade to a Super Agent Account for a one-time fee of ₦15,000. Super Agents enjoy:
Both accounts allow you to resell airtime and data at discounted prices. However, Super Agents enjoy significantly lower purchase rates, higher profit margins, and more opportunities to build and earn from a reseller network.
Yes. Nurenta provides enterprise-grade APIs that allow businesses, fintechs, startups, merchants, and organizations to integrate services such as airtime vending, data subscriptions, bill payments, and other digital value services into their own websites or applications.
Our Customer Support team is available 24/7 through the in-app WhatsApp Support button and our official customer service channels. We're always happy to help.
Can't find what you're looking for? Our support team is available 24/7 to help.